Get in Touch
Have questions? Need help? Want to share feedback? We'd love to hear from you.
One connected writing workspace
How to Reach Us
Email Support
For technical issues, billing questions, or general inquiries: support@writingnexus.com
Business Inquiries
Partnerships, press, or business development: business@narrativearchitect.com
Bug Reports
Found a bug? Report it at: bugs@narrativearchitect.com (Include screenshots if possible!)
Feature Requests
Have an idea for a new feature? We want to hear it: features@narrativearchitect.com
Response Times
Critical Issues
Data loss, payment problems, or can't access your account: Within 4 hours
📝General Support
Technical questions, how-to guides, feature help: Within 24 hours
💬Feedback & Suggestions
Feature requests and general feedback: Within 48 hours
Pro & Teams plan members: You have priority support with faster response times and direct access to our development team.
Before You Contact Us
Many common questions are already answered in our Help Center:
Getting Started Guide
New to the platform? Start here.
FAQ
Billing Help
Plans, payments, and invoices.